II. When technology is clunky, difficult to use, and/or subject to a high degree of error, it is always the users fault.
Subsection (a.) The more complicated the technology, the greater the probability the user will be blamed.
Subsection (b.) If any one subset of the population no matter how small seems to be able to use the technology without issue then all should be able to. The larger this segment of “capable” users is the higher the probability everyone else will be deemed incompetent technophobes and/or luddites. This also scales proportionally with the mean age of the capable user base.
Subsection(c.) The probability that any one company will be called out for poorly made technology is inversely proportional to the number of people who have ever heard of them.